The Philippine business process outsourcing (BPO) industry is witnessing a revolutionary shift with the arrival of Abound Ph, a next-gen BPO powerhouse that’s changing the game in outsourcing.
But this disruptive powerhouse isn’t just another service provider; it’s a purpose-driven organization redefining outsourcing through cutting-edge solutions, ethical practices, and a commitment to uplifting Filipino communities.
Abound Ph’s Nexus360: A revolution in call center and remote operations
Launched in May 2024, Abound Ph brings fresh air to the BPO landscape with its flagship service, Nexus360. This comprehensive ecosystem offers a holistic approach to call center and remote job operations, empowering businesses to streamline their workflows and optimize efficiency.
At the heart of Nexus360 lies a pool of over 1,500 meticulously screened and experienced Filipino talents.
Silly put, Abound Ph goes beyond simply matching skills; it fosters a culture of continuous learning and character development. This ensures that clients receive exceptional service delivered by a highly qualified and dedicated workforce.
Beyond outsourcing: A commitment to social impact
What truly sets Abound Ph apart is its unwavering dedication to social responsibility.
Unlike traditional outsourcing firms, Abound Ph allocates 10% of its revenue to support initiatives in education, disaster relief, and community development across the Philippines.
This commitment to social impact weaves a powerful narrative – Abound Ph’s success is intrinsically linked to the well-being and progress of the Filipino people.
A visionary leader at the helm
Just Ocampo, the Founder and CEO of Abound Ph, embodies the company’s spirit of innovation and social conscience.
With a clear vision for the future, Ocampo is determined to propel Abound Ph to the forefront of the BPO industry, not just in the Philippines but on a global scale.
“Abound Ph isn’t just another BPO company,” Ocampo declares. “We are a disruptive powerhouse, bringing people and purpose together.”
This unwavering commitment to both excellence and social responsibility positions Abound Ph as a beacon of hope, not just for Filipino talent but for the entire BPO industry.
The Philippines: A global leader in IT-BPM
The Philippines has long been a frontrunner in the IT-BPM sector, and Abound Ph’s emergence further strengthens the country’s position.
According to the IT and Business Process Association of the Philippines (IBPAP), the Philippine BPO industry has 1.4 million full-time employees or FTEs.
The industry has also generated US$29.1 billion in revenue during the first half of 2022, which can be due to the growth in e-commerce, healthcare, financial technology, and IT.
Recognizing the crucial role of skilled professionals, the IBPAP has recently partnered with Google to bridge the skills gap and ensure the Filipino workforce remains competitive in the ever-evolving IT-BPM landscape.
Through Google Career Certificates, Filipinos are gaining valuable certifications in cybersecurity, data analytics, IT support, UX design, and project management.
This initiative, coupled with Abound Ph’s focus on continuous learning and development, empowers Filipino talent to thrive in the dynamic BPO industry.
The future of BPO: A human-centric approach
The BPO industry is on the cusp of a paradigm shift, with artificial intelligence (AI) poised to play a significant role. However, industry leaders like IBPAP president Jack Madrid emphasize that AI is not a replacement for human talent; rather, it’s a tool that can augment human capabilities.
“Gen AI will not replace people, but people who use Gen AI will replace people who don’t,” Madrid said at the 16th International IT-BPM Summit.
“This partnership [with Google] is key to reinforcing the Philippines’ position as a global IT-BPM leader, ensuring our workforce remains competitive,” he added.
In the end, Abound Ph stands as a testament to the transformative power of innovation and social responsibility.
By harnessing cutting-edge solutions, fostering a culture of continuous learning, and prioritizing the well-being of its workforce and the community, Abound Ph is not only redefining outsourcing in the Philippines but also setting a new standard for the global BPO industry.
As the Philippines continues to solidify its position as a leader in IT-BPM, Abound Ph serves as a shining example of how human-centric values and a commitment to social impact can propel a company to new heights.
